Terms and conditions
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Terms and Conditions TOPDIVE

Reservation conditions on www.topdive.com website

The present conditions apply to all reservations made through the site www.topdive.com (via the reservations form or email)

Upon booking of a service provided by TOPDIVE on its website, the customer accepts the following reservation conditions.

1 – Prices quoted on the site www.topdive.com

All rates fixed on the site www.topdive.fr are quoted in Pacific francs, inclusive of tax.

All rates are subject to yearly modification. They are considered confirmed upon the time of booking.

2 – Reservations and Payment

All reservations at special internet rates (10% discount) must be accompanied by the full payment of services booked at least 15 days before your first dive. A link to our secure credit card payment system shall be sent to you by our team to settle payment of services ordered and confirm your reservations. You also have the possibility to settle payment for your booking by bank transfer.

3 – Cancellations

After payment, cancellation of your reservations may incur the following cancellation charges:

  • Cancellation after payment: 50% of the total
  • Cancellation within 48 hours: 100% of the total

No refund or compensation will be made if the services booked are not used (NO SHOW).

In the event of cancellation due to health reasons and upon presentation of a medical certificate, only 20% of cancellation fees will be applied.

TOPDIVE reserves the right to cancel its services due to weather conditions or force majeure. In such case, all cancellations of services rendered by TOPDIVE will entail a full refund of payment.

Privacy policy

1.Collecting information

We collect information when you register on our site, when you log in to your account, make a purchase, enter a contest, and / or when you log out. The information collected includes your name, e-mail address, phone number, and / or credit card.

In addition, we automatically receive and store information from your computer and browser, including your IP address, software and hardware, and the page you request.

2. Use of information

Any information we collect from you may be used for:

– Customize your experience and meet your individual needs
– Provide personalized advertising content
– Improve our website
– Improve customer service and your support needs
– Contacting you by e-mail
– Administer a contest, promotion, or survey

3. Confidentiality of e-commerce

We are the only owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, beyond what is necessary to respond to a request and / or transaction, such as to ship an order.

4. Disclosure to third parties

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who help us operate our website or conduct our business, as long as these parties agree to keep this information confidential. 

We believe that it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, alleged fraud, situations involving potential threats to the physical security of any person, violations of our terms and conditions. use, or when the law compels us to do so.

Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

 5. Protection of information

We implement a variety of security measures to safeguard the security of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to do specific work (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.

Do we use cookies?

Yes. Our cookies improve access to our site and identify regular visitors. In addition, our cookies improve the user experience by tracking and targeting their interests. However, this use of cookies is in no way linked to personally identifiable information on our site.

6. Unsubscribe

We use the email address you provide to send you information and updates about your order, company news on an occasional basis, information on related products, and so on. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email. 

7. Consent

By using our site, you consent to our privacy policy.

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